Returns Policy

Requesting a return

A return request must be submitted to Flowtech in writing within 20 working days of the delivery note date. The following conditions apply:

• The return value must be at least €25.
• The goods are in their original packaging.
• The products are new and unused.
• The packaging must not contain any markings, stickers or fixing materials.

Assessment of return requests

Each return request is assessed individually by Flowtech.

Products that are not listed in the catalogue or have been purchased specially for the customer cannot be returned.

Return shipment after approval

After written approval from Flowtech, you will receive a unique return number. The goods must then:

• be marked with this return number, and
• be returned to Flowtech within 10 working days.

Return costs and shipping

Unless otherwise agreed in writing, the following conditions apply:

• Goods must be returned carriage paid.
• The return handling charge is 20% of the total return value, with a minimum of €30.00 per shipment.
• Shipments not returned carriage paid will be refused in full.
• For returns caused by the customer, charged shipping and administration costs will not be credited.