Flowtech Embark on a Customer Journey

Flowtech hebben joined de Institute of Customer Service en zal be working met them to develop onze customer service strategy en improve onze customer experience.

As a member of The Institute, we will be working on a number of activities to improve our customer experience. This will include using a host of practical tools to enable us to enhance the service we deliver throughout the organisation.

Suzanne Emberton, Head of Customer Diensten, commented:

"This is a bold statement which demonstrates our commitment to delivering world class customer service.  Partnering with the Institute of Customer Service will help is to align our strategy, culture, people and processes to deliver best in class performance for our customers."

In de coming weeks we'll keep you updated met onze progress, so watch this space!