Customer Support

Below you will find all information about:

• Opening hours and free delivery terms
• Direct delivery to your customer
• Ordering with your own part numbers

If you have any further questions, please use our FAQs page or get in touch with the sales team using the following details:

Flowtech Netherlands

T: +31 (0)570 82 00 00
E: info@flowtech-nederland.nl

We are available every working day from 08:00 to 17:30. If you place your order before 17:00, it will be dispatched via GLS on the same working day. This means you benefit from fast delivery of technical components and industrial products.

• For webshop orders, the carriage-paid order value is €150.
• For webshop orders below the carriage-paid order value, order costs will now amount to €11.95.
• For orders placed by email or telephone, the carriage-paid order value is €450.
• For orders placed by email or telephone below the carriage-paid order value, order costs amount to €17.50.
• For express deliveries before 09:00, a surcharge of €29.95 applies.
• For express deliveries before 12:00, a surcharge of €17.50 applies.
• For long-length freight, a charge of €69.95 will always be applied, even if the carriage-paid order value has been reached.
• Standard deliveries apply to parcel shipments within the Netherlands and Belgium.

Want to save on shipping costs, reduce lead times and minimise logistics handling? With FT Express, Flowtech ships your orders directly from our warehouse to your customer.

• Faster and more cost-effective delivery directly to your customer.
• Available without additional service charges from 08:00 to 17:00.
• Orders are shipped blank or with your logo and company details.
• No Flowtech references on stickers, tape, packaging or labels.

Find out more about this service in the FT Express infosheet. Have any questions? Please contact us; we will be happy to help.

At Flowtech, products can be returned. We believe it is important that this process is clear and efficient, so you quickly know where you stand and avoid unnecessary downtime.

Where required, our specialists will help you determine the correct handling process, for example for incorrectly ordered or surplus components. View the full returns policy for all conditions, deadlines and instructions.

Want to reduce administration costs and order more efficiently? By linking your own part numbers to our system, you simplify the ordering process and avoid additional administrative steps. The linked part numbers are automatically used in orders, communication and invoicing.

• Simple integration for fewer administrative steps.
• Own part numbers visible on order confirmations, delivery notes, stickers and invoices.
• Can also be used in the webshop and via the list upload function.

Want to know more about ordering with your own part numbers? View the infosheet or contact us for more information.